Hire Truckers Podcast

00:00 - 00:09
Ginger W. Craddock: Welcome to the Hire Truckers Podcast, the show for fleet executives, HR leaders, and recruiting professionals. I'm your host, Ginger Craddock.

00:09 - 00:35
Aaron Craddock: And I'm your host, Aaron Craddock. Each week, we share actionable insights, market trends, and proven strategies to help you grow and thrive. Welcome to the Hire Truckers Podcast. I'm your host, Aaron Kraddock, and I'm excited to have Zaheer on, Zaheer Iqbal. Zaheer is with Tyler Technologies, and then he also leads national outreach for FMCSA PSP program as a federal contractor.

00:35 - 00:37
Aaron Craddock: And so welcome, Zaheer. Glad to have you on the show.

00:38 - 00:40
Zaheer Iqbal: Thank you, Aaron. Good to see you.

00:41 - 00:54
Aaron Craddock: Yeah. And so Zaheer and I met at DECA, then and we've run into each other, I think, at TCA, ATA, and then most recently at Matt's. Then we just chatted. We're like, hey, Aaron. When am I gonna be able to come on the Hire Truckers Podcast?

00:54 - 01:17
Aaron Craddock: And so I'm excited I'm excited to have you on today. And I didn't know a lot about PSP, honestly, until we talked, spoke more about it at Matt's. I know it's not a new thing. I just wasn't super educated about it. And so I'm excited to hop on today and just provide more of a context of what PSP is and why it's important.

01:18 - 01:32
Aaron Craddock: And also just talk about some exciting things about where that system's going and how the system's getting safer. And so, yeah, excited to talk about that today. So we'll start with just what is PSP? Zaheer.

01:33 - 01:44
Zaheer Iqbal: Sure. But before that, speaking of Matt's, don't you like the energy at Matt's Mid America Truck Show? I love that conference. Yeah. And it picked up

01:44 - 01:45
Aaron Craddock: this year.

01:45 - 02:07
Zaheer Iqbal: I know. There were a lot of people, you know. So it's good to see those truckers, and I met so many drivers, and I talked to them about the PSP driver program, you know. It's it's it's called the driver monitoring or the PSP monitoring program. So so good to see, you know, folk meeting folks at grassroots level.

02:08 - 02:13
Zaheer Iqbal: Yeah. I love the energy, the vibe of Mid America Truck Show.

02:13 - 02:34
Aaron Craddock: Yeah. Yeah. Really, I feel like like, for me personally, I feel like it had kinda slowed down the last the last couple years that I've been there. But then this year, just seemed to have a new in in energy. Like, in terms of spot rates are up, there's a little bit of enthusiasm on the fleet side, enthusiasm on the driver side that we haven't seen in a while.

02:35 - 03:06
Aaron Craddock: And, yeah, I just continue to see numbers coming out about how the industry is heating up just across the board. Like, you see tender rejection rates spiking and then spot rates going up. It just seems like we're in a kind of industrial renaissance and freight's picking up and there's some excitement in the industry. And I felt like that energy was palpable amongst the vendors, amongst the drivers, even amongst different things within FMCSA too. Just energy, excitement, enthusiasm across the board.

03:06 - 03:08
Aaron Craddock: What was your take, Zaheer, on that?

03:10 - 03:32
Zaheer Iqbal: I mean, I agree. I mean, the vibe and the energy was fantastic and a lot of great things happening in the industry. And, you know, it's like a roller coaster. But, you know, we are hoping. We are hoping for great things happening down the road.

03:32 - 03:34
Zaheer Iqbal: So Mhmm.

03:34 - 03:56
Aaron Craddock: Yeah. Yeah. I I follow the numbers really closely, like, in terms of just freight and demand. I saw another thing where rail today is, like, up 16% year over year or something like that, like, in conjunction with just freight volumes being up, like, starting on the full truckload side. And so I I think we're out of the great freight recession.

03:57 - 04:18
Aaron Craddock: You know? I don't know for a fact. I think I went from cautiously optimistic to extremely bullish on the market. You know, we never know what's gonna happen, but you just you just have to look at the data and the data. And then and then also looking I also look at, like, what drivers are saying in terms of the market and, like, what loads they can secure and and, like, their enthusiasm level.

04:18 - 04:37
Aaron Craddock: And I see that picking up across social media as well. And, it's not perfect. There are pockets that are sluggish, but it's definitely the best news we've had for the carrier and, I think, ultimately, for the driver that compared to the last three years, which have been been pretty hard in our industry. So

04:38 - 04:42
Zaheer Iqbal: Yep. And that's why the preemployment screening program is so important.

04:43 - 04:53
Aaron Craddock: Yeah. I like that segue. Because So, like, what what is PSP? Just to add you know, most of our audience knows. But for those that don't, like, what is PSP?

04:53 - 05:20
Zaheer Iqbal: Yeah. The PSP is an FMCSA's program. It's the Preemployment Screening Program. And it provides you data from the roadside, a crash history for up to five years, inspection and violation citation, that kind of history for up to three years. So MVRs, motor vehicle records, are managed by the states, and they are mandatory anyway.

05:20 - 05:48
Zaheer Iqbal: So if you're hiring a new driver, so you need to run. It's it's it's obligatory to run the MVR anyway. So but it is also helpful to run PSP alongside the MVR because PSP is not obligatory. Like, the MVRs, it's an it's still an option program. But the data helps you because that's the data from the roadside.

05:48 - 06:00
Zaheer Iqbal: So MVR's records are mostly conviction history, conviction data. And convictions are very interesting, right? So that involves court of law.

06:00 - 06:12
Aaron Craddock: But, yeah, what is the difference between PSP and MVR? What are their requirements differences? Do you need both? Like, do fleets need both?

06:12 - 06:54
Zaheer Iqbal: Well, I mean, it's a good thing to run both records the same time because MVR, as I said, they are managed by the states, and its conviction data and convictions need adjudication from a court of law and or they can be reduced in severity. Right? So if, say, someone has a pending violation, that violation will not show on the MVR. And if you run their PSP report, it's gonna come out blank. So that's why the PSP report is important because the data comes from the roadside regardless of conviction.

06:54 - 07:15
Zaheer Iqbal: So at least you can see what happened, you know, what happened. You can see the original violation, and you can ask questions good questions and have a meaningful conversation with the driver. Hey. On this time and date, you were pulled over, and you had this violation. So tell me more about that.

07:15 - 07:34
Zaheer Iqbal: And even if it's a minor violation, still this provides you an opportunity to have a conversation with the driver about your culture. So it's it provides the hiring manager or the employer an opportunity to talk about your company culture.

07:35 - 08:11
Aaron Craddock: That's really good. Because I I think fleets you know, everybody's wanting like, most of the fleets I'm speaking with, like like, typically 500 plus truck fleets, like, they're wanting that safer culture. Like and so what I'm hearing is it's not it's not just about, you know, finding every little thing. It's about when you find something, can have that conversation and cast a vision for, like, how important safety is and doing the right thing within your fleet. Not just, you know, a knockout question like, hey.

08:11 - 08:20
Aaron Craddock: Based on these rules, we're gonna knock them out. But it sounds like more of a just conversation opportunity to start on the right foot as you're bringing these drivers on. Is that accurate?

08:20 - 08:37
Zaheer Iqbal: Yeah. I mean, that that is also one of the reasons why PSP reports exist. But you can also look for patents. If somebody is getting, you know, citations for severe violations. Right?

08:37 - 09:10
Zaheer Iqbal: So you can see a pattern there. And based on that, since it's an optional program, you know, it's up to the hiring manager whether to hire an applicant or not. It's completely up to them, but it provides you that pattern, that the data, you know, so you can look at the data. And based on that data, the hiring manager can make a decision whether to go with the applicant or not. So so if you see a pattern, so most likely most likely, you know, that applicant, if hired, is gonna repeat.

09:10 - 09:37
Zaheer Iqbal: And, you know, one bad hire can be very harmful to the company, to the company's reputation, its image, and safety because, you know, it's our families. Right? It our communities who are over the road. And we wanna make sure, like, we put the safest drivers in those caps.

09:40 - 10:11
Aaron Craddock: Walk me through a scenario of a fleet pulls an MVR for an applicant may not pick something and then a pattern that they discover that they wouldn't have discovered by running the MVR. So give me an example of a pattern that might be picked up on PSP that would protect the fleet from potentially making a bad hire and putting an unsafe driver on the road with their their fleet and putting people at risk.

10:12 - 10:35
Zaheer Iqbal: So MVR is conviction data. Right? Somebody gets a citation, and they wanna go to the court and challenge it there. So you know how the court process goes. They can continue the case, and that will not show on the MVR unless and until it is adjudicated.

10:36 - 11:10
Zaheer Iqbal: And it takes time sometimes. And once that is that citation is finally adjudicated, since MVRs are managed by states in you know, uniquely, and each state has their own systems and their own cadence for updating their databases. So for some states, it may take up to two months. So you're looking at a long period. And if a citation violation that is pending, that is not gonna appear on the MVR.

11:10 - 11:28
Zaheer Iqbal: So say some person gets fired yesterday, and his buddy tells him, hey. I have a job for you at this company. Come over. And he goes, applies to the job, and he gets an interview next week. Right?

11:28 - 11:57
Zaheer Iqbal: And they run their his MVR is gonna come out blank because that citation is still in court and it's pending. That's why you run the PSP because PSP is data from the roadside regardless of convictions. Mhmm. So so you you are able to see that, you know, say someone is not completing their pretrips. Right?

11:57 - 12:30
Zaheer Iqbal: For say say someone has a faulty brake. Right? So that that's a big concern. Or somebody's headlights are are not working, and you see that they they received a citation for that, for the faulty brakes or in you know, the inspectors found it out during the roadside inspection. And then after a few months, you see the same defect identified during the roadside inspection.

12:31 - 12:59
Zaheer Iqbal: So you see you you you see a pattern, right, that this person is not taking care of of the defects in the equipment. So it speaks so many things about about the drivers. Right? Whether the drivers are not taking care of their equipment or the company culture, the company they work for, you know, that they are not paying attention to the safety concern.

12:59 - 13:00
Aaron Craddock: Mhmm.

13:00 - 13:44
Zaheer Iqbal: Because and the dispatch as well, like, why, you know, why the dispatch is asking them to drive an equipment with faulty brakes. So if you look if you see a pattern there that this person has several maintenance issues and they have been ignoring it, so it's negligence. And if you hire that person, so most likely that person will repeat the same pattern in your company and will will ignore or neglect the maintenance problem. So so then you can based on that, you can have a conversation with the driver. Hey.

13:44 - 14:14
Zaheer Iqbal: This is not our company culture. We have in house workshop. You wanna make sure you complete your pretrip inspection, your post trip inspections. And if you see a defect, you know, make sure you don't drive that vehicle, and you fix it. You talk so you talk about your company culture, and all these are related to safety, safety for the drivers and the image for the company, reputation for the company.

14:15 - 14:42
Zaheer Iqbal: And also, the nuclear verdicts, we know that, like, they are on the rise. And the insurance costs because one accident can be lethal to companies. It can completely shut down a company, right, if this is there's a nuclear verdict or big lawsuit. So that's why it always starts with the safest hiring. And the PSP data from the report causes data from the roadside.

14:42 - 15:14
Zaheer Iqbal: It provides you that data, that knowledge, that information based on which you can make You can see the patterns, and you can make informed knowledge based decisions, so which is a which is a win win situation. You know? Most likely, if somebody has a clean record, clean MVR, and they've been driving for a number of years. So and then, of course, if you have a great company culture, you have trainings, and you are engaged with the drivers talking to them. You know?

15:14 - 15:20
Zaheer Iqbal: So most likely, you know, you can avoid a lot of a lot of bad incidents.

15:21 - 15:51
Aaron Craddock: Mhmm. Do you notice a pattern like this is just I'm just curious about this. So is it more the fleet that has the pattern? Is it more typically the fleet that has the pattern of maybe not enforcing precheck or dispatching unsafe trucks? Does it tend to be the fleet, like, when you're noticing these patterns, or is it more the individual driver in a fleet?

15:51 - 16:21
Aaron Craddock: Like, you get what I'm saying? Like, so if a driver has this pattern of not changing their headlight bulb after one citation or having faulty brakes, some super high risk thing, is that the driver being negligent that's going to carry that to the next fleet in most instances? Or is it a pattern where the fleet is just not prioritizing safety, doesn't have the right trainings in place, things like that?

16:22 - 16:36
Zaheer Iqbal: I mean, it really depends. You know? Sometimes there are companies out there. They, you know, they they don't wanna take care of their equipment. And it can be the driver.

16:36 - 17:02
Zaheer Iqbal: It can be it can be the safety manager, you know, not paying attention, not doing their job. So there can be a number of reasons for it, but our job is to present the hiring manager that data. Right? And then they can do their own research. They can they can go research the company, make some phone calls.

17:02 - 17:22
Zaheer Iqbal: You know? There's a lot of information on the Internet. They can review, see the reviews of the companies, etcetera. So it's up to them to do their research, like what has actually happened, why there is this pattern. Sometimes there are good drivers in a bad company.

17:23 - 17:26
Zaheer Iqbal: This is also there's also this possibility.

17:26 - 17:40
Aaron Craddock: Do you see that pattern in the data sometimes to where driver was with x fleet, had a bunch of citations, then then for ten years didn't have any. Like, do you ever see those type of patterns that kind of justify that it was maybe maybe bad fleet?

17:40 - 18:03
Zaheer Iqbal: We basically don't look at the reports randomly. We have a team a team of developers. You know, they do their development work, and the data comes from MCMAS, which is the national database. And we just don't look at you know, we we are very objective in that case. We

18:04 - 18:05
Aaron Craddock: Provide facts.

18:05 - 18:20
Zaheer Iqbal: Yeah. We don't assess or monitor or analyze, you know, those patterns. It's we just objectively provide the data. That's the roadside data on driver x for up to five years. That's the crash history.

18:21 - 18:47
Zaheer Iqbal: Mhmm. And here is the inspection data. So Mhmm. And it's up to the employer how to read the data and make their decisions. But it it complements the MVR because, like like I said, MVR is is conviction data, and, you know, it takes time, for the databases to be updated.

18:48 - 19:12
Zaheer Iqbal: The PSP database is updated monthly and has data from the roadside. You have the original citations and violations, you know, and you can you can you can have a meaningful conversations with the applicant during the interview. So keep in mind that PSP is only for preemployment purposes.

19:13 - 19:19
Aaron Craddock: Mhmm. It's not it's not for disciplinary, like Yeah. Or, like, after they're hired, you don't pull it again.

19:19 - 19:33
Zaheer Iqbal: It's just You don't pull it again. Yeah. But the bill is in, the house. You know, they're working on it. Once that bill is passed, so the employers will be able to run PSP anytime.

19:33 - 19:34
Zaheer Iqbal: So

19:34 - 19:52
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19:53 - 20:23
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20:23 - 20:40
Aaron Craddock: So so, Zaheer, that was a really interesting point. So right now, pre employment is is it like, they can only do it, you know, pre hire. And so what is that bill that that may allow fleets to continue to improve safety, like, post hire? And, like, kinda how does that work?

20:40 - 21:17
Zaheer Iqbal: So the bill is called Motor Care Safety Screening Modernization Act, h r seven two six one. It was introduced by Tracy Mann from Kansas and Sherese Davids from Kansas. So it's a bipartisan bill. And this allow motor carriers to continuously review safety records from the Federal Motor Carrier Safety Administration's pre employment screening program for prospective and current drivers. So prospective and current drivers.

21:17 - 21:38
Zaheer Iqbal: And it enables carrier to identify safety issues earlier and provide ongoing professional development. So there are some articles out there you can research. I mean, your audience can research them as well. Yeah. So that that bill, you know, we folks should support that bill.

21:38 - 21:57
Zaheer Iqbal: Call your representative to get bipartisan support for it. So once that bill is passed, that would be great for the industry, and the employers will have the opportunity to run the record run PSP records during the employment of a driver.

21:58 - 22:37
Aaron Craddock: So so sometimes a driver may have an infraction or citation, and the fleet doesn't even know about it? So currently, as it is, the fleet might not know about like, somehow it may be missed that that driver had some sort of p PSP, like, something that the PSP would check, like, catch. Yeah. But there are scenarios where the fleet doesn't so the driver doesn't self report, and maybe it stays with the state. So there are scenarios now where the fleet may not get the full picture of what's going on with their current drivers.

22:37 - 22:39
Aaron Craddock: And then this will allow more clarity. Am I understanding that?

22:40 - 23:01
Zaheer Iqbal: Well, MVRs can be run during the employment of a driver. But PSP record is run only once, and that's only for the prehire. Right? So before hiring the driver, you run. And you need the written authorization because we follow FCRA.

23:03 - 23:47
Zaheer Iqbal: We PSP is governed by FCRA, Fair Credit Reporting Act. So so you need the driver's written consent to run their record, and it's done only for prehire purposes. But after the bill, you will be able to run the record during the employment of the driver. So say you hire someone, right, and you look at their PSP record, you don't find anything, but you don't know what happens after six months or eight months. So so if you run another PSP, that should provide you more information, you know, from the roadside on that particular driver.

23:47 - 24:05
Zaheer Iqbal: So could be I think it could be helpful, you know, if you think you hired someone and you think you need to run another record, another PSP during the employment. So could be helpful to the employer.

24:05 - 24:19
Aaron Craddock: Yeah. Yeah. It sounds like it could make our roads safer just with that visit, just more visibility. Like, again, it's just like, these things are happening one way or another. It sounds like the PSP just provides like, sheds more light on what's actually going on.

24:19 - 24:44
Aaron Craddock: Yeah. And the more informed a given fleet is about their drivers and safety habits, the more they can coach, the more quickly they can coach, the more they can improve their safety and also potentially get out a driver out the door that's not a good fit for their safety culture and maybe putting people on the road at risk, like other drivers and things like that.

24:44 - 25:00
Zaheer Iqbal: Yeah. That's true. That's true. I mean, safety is the top priority for us, and it should be a top priority for the companies as well. And the goal is to make our highways safer.

25:01 - 25:24
Zaheer Iqbal: You know? So because we all share our roads, and we wanna make sure those big rigs, those are powerful equipments when they are on the road. You know? We wanna make sure, like, the safest drivers are putting those equipments. Otherwise, it could be disastrous.

25:24 - 25:26
Zaheer Iqbal: It could be disastrous.

25:26 - 26:05
Aaron Craddock: Yeah. And I think just because of this being just safety issues being publicized more on social media, like by the administration raising awareness on their social media accounts and then also just the general consumer. And there was a recent sixty Minute special. There's more awareness about things going on the roads and big accidents and things like that are getting, I feel like, more coverage, or at least I'm seeing more of it than I ever have. And then there seems to be just a general consensus of the population.

26:05 - 26:25
Aaron Craddock: I don't have any data on that specifically. But both sides of the aisle, everybody wanting safer roads just for their families. Because these can be 80,000, 90,000 pound thing rolling at 65, 70 miles an hour down the highway. So it's something we should definitely think about.

26:27 - 26:49
Zaheer Iqbal: Yep. That's right. I mean, I have a great respect for this, for administrator Bars. He is so actively engaged in the industry, and I have seen him speaking at so many conferences and believe the industry is in great hands. The industry is in safe hands.

26:49 - 26:56
Zaheer Iqbal: And hopefully, you know, a lot of good things will happen down the road. Mhmm.

26:56 - 27:20
Aaron Craddock: Yeah. I was really encouraged seeing the transportation secretary Duffy show up at Matt's and, you know, the the FMCSA leaders, bars included, just yeah. It was encouraging, and it was so cool being on the show floor. And, like, I was like, why is everybody, like, whole floor coalesced around this area? I was like, what's going on?

27:20 - 27:52
Aaron Craddock: And then Transportation Secretary Duffy came out, and there were a lot of cheers just from the driver population and company owners and things like that just towards, again, not making it a political issue, but just making our roads safer for everyone. And yeah, it's just super important. And yeah, it was cool seeing just the enthusiasm and excitement. And so I'm I'm just thankful that leadership made an appearance at the Mid America Trucking Show.

27:52 - 28:29
Zaheer Iqbal: That's right. And it speaks volumes of the of the leadership passion and commitment to safety. So and it's encouraging for us as well, you know, when we see our leaders are so actively engaged and they are going and going to all these conferences and traveling and speaking. So it also motivates us, you know, that they they have such busy schedules and they take time out to go talk to the drivers and safety directors and visit booths, you know, different vendors. So it's just personally, it's it's very motivating for me.

28:29 - 28:43
Zaheer Iqbal: You know? It encouraged me more and more to go out and, meet with, you know, safety manager and directors and hiring directors and fleets and talk to them about the pre employment screening program.

28:43 - 29:20
Aaron Craddock: Yeah. I had the same takeaway. My talks with you made me more excited about safety. And then just from top level leadership too, just I don't know how to explain it, but they just carry this energy and excitement towards making real change and making things happen, removing regulations at the same time, and then just, you know, enforcing current things that make our roads safer. Yeah, it was just fun just seeing everybody get, you know, the general consensus of people being excited about making our roads safer.

29:20 - 29:41
Aaron Craddock: Yeah. It was just cool. And again, I'm not even in, you know, purely in the safety space. Like, we we do some coverage, like, from a media perspective, but I'm more I'm more on the, you know, just driver hiring and providing high quality leads to fleets. But just safety is complete, you know, completely intertwined, like, with the with the hiring process.

29:41 - 29:44
Aaron Craddock: You know? PSD is done in the hiring process.

29:45 - 29:58
Zaheer Iqbal: Yes. And energy is contagious. Right? And passion is contagious. So when you see high energy, you sort of absorb it.

29:58 - 30:19
Zaheer Iqbal: Right? And but but we are fortunate that a lot of good things are happening in our industry. And, hopefully hopefully, you know, hopefully, we can see we can see a better future for a better future and good things happening

30:20 - 30:20
Aaron Craddock: Mhmm.

30:20 - 30:22
Zaheer Iqbal: Ahead of us. Mhmm.

30:22 - 30:48
Aaron Craddock: Yeah. I I I'm optimistic. Like, I mean, that's what I see. I see I see a future and a vision painted from the top levels of leadership in in transportation safety, and I see him showing up, you know, and, yeah, and really initiating change. I think there are already some numbers out of how things have improved, just the things that I've seen, just from what we can track.

30:48 - 31:10
Aaron Craddock: And it'll be cool how our roads continue to get safer as that vision and enthusiasm continue to take hold across the industry. I think it gets fleet safety directors fired up and excited about it too. Just like, hey, my job is being highlighted and celebrated by the industry by, again, just, I think, the general population too.

31:10 - 31:38
Zaheer Iqbal: And during my interactions, I learned that many folks who interacted with the leadership, they felt heard that their feedback is taken seriously. And and I have also learned that actual action has happened. So it's very encouraging. It's very encouraging to see all those great developments happening in our industry.

31:39 - 32:03
Aaron Craddock: Yeah. Imagine the change that's going to happen by listening well, having people feel heard, not just prescribing. Yeah, I saw that as well. I sat in a couple of the smaller sessions, you know, that maybe had a couple 100 people in them. And afterward, the different leaders around safety like, you know, called people up there, did a q and a.

32:04 - 32:28
Aaron Craddock: You were you were in an I saw you in a couple of those sessions too. And, yeah, just hearing, you know, whether you agree or disagree, just hearing perspective. I heard perspective from small fleets. I heard perspective from owner operators. I heard just perspective from different people and everything consistently being like, hey, make sure we connect with that person and follow-up.

32:28 - 32:53
Aaron Craddock: Yeah, I really saw that firsthand done really well. And that can be hard because a lot of times people disagree with what you're doing. Just handling those things with grace, just when it affects people's livelihoods, both on the driver side and the fleet side, you know, for profit fleets. Just yeah, that that just has such power. So I love that you added that part.

32:53 - 33:05
Aaron Craddock: Because it's like lead with vision and excitement, then listen well as leaders. And then it's not just hearing, but it's making people feel heard like you

33:05 - 33:06
Zaheer Iqbal: said. Feel heard.

33:06 - 33:17
Aaron Craddock: Yeah. And then like you said, you're seeing the actual execution towards improving safety. So that's cool full picture of kinda what's going on in safety right now.

33:17 - 33:40
Zaheer Iqbal: I mean, listening well is half leadership, right, half of the leadership. So Mhmm. It's important to listen well. And that's why when I go to these conferences and I exhibit, you know, I'm always keen to listen to our users, our prospective users, you know, so what they have to say about the PSP. And I always ask them, like, what do you think about the PSP?

33:40 - 33:54
Zaheer Iqbal: Any anything you think you know, what is your wish list? You know? What do you wanna see different on the report? So I mean and I I make sure, like, I take good notes. And then what what we do, we just don't sit on those notes.

33:55 - 34:40
Zaheer Iqbal: I pass them on to our leadership and to our development team. And out of those, you know, one on one conversation and engagement with industry folks, we have made several great enhancements to the PSP system. So so it's a continuous pro process. That's where we go outreach, go to conferences, meet with PSP users, you know, shake their hands, look in their eye, and say thank you to them and listen to them what they have to say about the program. So always great feedback, always great feedback, and always appreciate what feedback they give to us.

34:40 - 34:59
Zaheer Iqbal: And there's I believe there's no negative feedback. You know? If if if you know, I mean, some people take it personally, but there's no negative feedback. All the feedback is positive. Because if you've I mean, if people think or you think, like, this is a negative feedback, so it is not negative.

34:59 - 35:16
Zaheer Iqbal: It is it is an opportunity, I believe. It is the opportunity to, exactly. Opportunity for you to build on that feedback and enhance and improve the system. And that's the goal. That's the goal to talk about the preemployment screening program.

35:16 - 35:25
Zaheer Iqbal: Hey. This program exists. It's a great program. It provides you a complete full picture. You run the MVR.

35:25 - 35:43
Zaheer Iqbal: Great. That's mandatory. But please run PSP alongside the MVR so you get a full picture, like what actually happened on the roadside so you can, you know, ask some good questions and have some meaningful conversation during the interview process.

35:44 - 36:08
Aaron Craddock: That's good. Well, I wish we had more time, but we do have to wrap up for today. Zaheer, I'm sorry it took us a year to get you on the show, but I'm I'm excited that we finally made it happen. Yeah. I really enjoyed this, and I I really appreciate what you're doing just for the industry, you know, through through Tyler Technologies and and then being the spokesperson and helping, you know, raise awareness for PSP.

36:08 - 36:16
Aaron Craddock: Like, yeah, I just really appreciate really appreciate what you're doing. I appreciate your energy. I appreciate your leadership. So keep listening well. Keep leading well.

36:17 - 36:21
Aaron Craddock: Yeah. I really appreciate your time and appreciate your friendship. Thanks for coming on today.

36:21 - 36:31
Zaheer Iqbal: Thank you so much, Aaron. I really appreciate this opportunity. And just one last thing, you know, we Okay. Overtime. We I'm so sorry.

36:31 - 36:40
Zaheer Iqbal: I No. It's good. So we have this service. It's for drivers only. It's called the PSP monitoring service.

36:40 - 37:02
Zaheer Iqbal: So it's there's no charge for it. It's free. They can subscribe and unsubscribe anytime. So the PSP monitoring service, what it does every time there's a change to a driver's record, they can go ahead and see what has happened to their record. So it provides them alerts.

37:03 - 37:27
Zaheer Iqbal: If they think it's a mistake or error, they can request to fix it through the FMCSA's DataQ system. So just that last piece I wanted to add is for the drivers only. It's a free service. They can subscribe, unsubscribe, you know, three easy steps. So just wanted to put, you know, put it out there for the drivers.

37:27 - 37:35
Aaron Craddock: So Yeah. We'll put a link to that in the show notes just for for the drivers. Yeah. I really appreciate. We should also do an article on that for hiretruckers.com.

37:36 - 37:44
Aaron Craddock: They like on that specifically. That'd be cool. Just to get it get it out there to more drivers. So yeah. So I really appreciate your time today, Zaheer.

37:44 - 37:47
Aaron Craddock: Thank you, everyone. I hope you all have a great week.

37:47 - 37:55
Ginger W. Craddock: Thank you for listening to the Hire Truckers Podcast, the show for fleet executives, HR leaders, and recruiting professionals. I'm your host, Ginger Kratock.

37:55 - 38:07
Aaron Craddock: And I'm your host, Erin Kratock. Each week, we share insights, trends, and strategies to help you grow and thrive. If you found value today, please share the show and leave a review. Until next time, keep building top performing teams.